Welcome to MediMove, Inc. ( “we,” “us,” or “our”). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our website, schedule transportation services, or otherwise engage with us. By using our website or services, you agree to the practices described below.

1. Information We Collect

We may collect the following types of information:

1.1. Personal Information You Provide Us:

• Name, contact information (such as email address, phone number, mailing address)
• Transportation and service-related details (e.g., pick-up/drop-off addresses, transportation requirements, mobility/medical needs)
• Emergency contact information
• Insurance information or billing information, when applicable
• Any other information you voluntarily provide when you contact us, book a ride, fill out forms, or interact with us.

1.2. Automatically Collected Information:

• Device and browser information (e.g., IP address, browser type, operating system)
• Usage data and interaction with our website (e.g., pages visited, links clicked, timestamps)
• Cookies and similar technologies to track preferences and website behavior.

2. How We Use Your Information

2.1. We use your information for the following purposes:

• To provide and manage transportation services you request.
• To communicate with you regarding bookings, changes, updates or service issues.
• To verify eligibility, coordinate with facilities, handle billing/insurance, and maintain records.
• To improve our website, services and customer experience.
• To send you service-related communications, promotional offers or marketing materials (only if you have opted in).
• To comply with legal obligations and respond to legal requests or investigations.

3. Disclosure of Your Information

We may share your information in the following circumstances:

• Service Providers: We may engage trusted third-party vendors who help us operate our business (e.g., dispatch services, billing/insurance processors, IT services). These providers are authorized to use your information only as necessary to provide those services to us.
• Medical/Facility Coordination: If necessary to coordinate transportation, we may share relevant information with healthcare facilities, insurers, or other service providers involved in your transportation.
• Legal and Safety Requirements: We may disclose your information to comply with laws, respond to legal process, enforce our rights, protect property or safety, or investigate fraud or violations.
• Business Transfers: If we are involved in a merger, acquisition or sale of assets, your information may be part of the transferred assets.
• We do not sell your personal information for marketing purposes.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect usage data, help you navigate the site, remember your preferences, and analyze website traffic. You can manage or disable cookies via your browser settings, but disabling may affect some functionality.

5. Data Retention and Security

We retain your personal information only as long as necessary to fulfill the purposes described above or as required by law. When the data is no longer needed, we securely delete, anonymize, or archive it in accordance with our procedures.

We implement reasonable technical, administrative and physical safeguards to protect your information against unauthorized access, disclosure, alteration or destruction. However, no system is completely secure and we cannot guarantee absolute security.

6. Your Rights

Depending on your location and applicable law, you may have rights including:

• Accessing or requesting a copy of the personal information we hold about you
• Requesting correction or deletion of your information
• Opt-out of certain uses of your information (such as marketing communications)
• Withdrawing consent, where applicable
• If you are a California resident, rights under the California Consumer Privacy Act (CCPA)/California Privacy Rights Act (CPRA) regarding the sale or sharing of personal information.

To exercise any of these rights, please contact us using the information.

7. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware we have collected information from a child under 13 without parental consent, we will delete such information promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy at any time to reflect changes in our practices or legal requirements. The “Last Updated” date at the top will reflect when changes were made. We encourage you to review this policy periodically. Your continued use of our website or services after any changes indicates your consent to the revised policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact:

MediMove, Inc.
Phone: (949)333-9941
Email: medimove.inc@gmail.com

Thank you for trusting MediMove to handle your non-emergency medical transportation needs.